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21 April 2021 | Story Financial Aid

Dear Student

Please take note that the NSFAS appeals process is now open.

FIRST TIME AND NEW APPLICANTS

First time1 and new applicants2 for NSFAS funding for 2021 whose applications were rejected by NSFAS must submit their appeal electronically on the MyNSFAS portal. Financial Aid offices may not accept manual forms for this group of students and may not submit manual appeals for this group to NSFAS. You will be able to track your status on the MyNSFAS portal.

SENIOR RETURNING/CONTINUING STUDENTS

Please see appeal form attached.

The following process is ONLY applicable to NSFAS returning/continuing students and exclude first time
and new applicants for NSFAS funding in 2021.

The following documents must be submitted from your “ufs4life” email address for your appeal to be
considered:
  • 1. Completed and signed appeal form attached herewith.
  • 2. Ensure that the relevant box indicating the reason for your appeal is checked.
  • 3. Signed motivation
  • 4. Supporting documents (e.g. Medical certificates, death certificate etc.) Your appeal can
  • unfortunately not be considered in the absence of documentation in support of your reason and
  • motivation for the appeal.
Please note that NSFAS confirmed that you cannot appeal if you exceeded the N+ period. You can only
submit an appeal for one of the reasons provided on the appeal form.

Please submit the abovementioned required documents as one single combined attachment in legible 
PDF format to your campus specific e-mail address below:
Bloemfontein Campus – NSFASAppealsBfn@ufs.ac.za
Qwaqwa Campus – NSFASAppealsQQ@ufs.ac.za
The closing date for submission of appeals is 30 April 2021 at 16:00 and no appeals will be accepted after
this date.

Issued by

Financial Aid

 

News Archive

"Our clients come first"
2008-11-21

 
Staff from the Department of Finance discusses better service delivery to their clients.

According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.

“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.

The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department.

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