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28 June 2022
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Story Nonsindiso Qwabe
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Photo ALBERT VAN BILJON
In conversation: Prof Petersen and Leanne Manas.
An outward-looking, globally competitive university that ranks among the top-tier universities in South Africa and on the continent, driven by a strong human-centred, diverse social-justice approach. This is at the heart of the vision
Prof Francis Petersen, Rector and Vice-Chancellor of the UFS, shared with multi-award-winning
news anchor
Leanne Manas during a sit-down conversation on Friday 22 July 2022.
Prof Petersen reflected on the great strides and difficulties faced during his first term, as well as navigating the UFS through the COVID-19 pandemic to position the institution in a strategic and focused manner as a university of choice on the continent
and in other parts of the globe.
Prof Prakash Naidoo, Vice-Rector: Operations, introduced Leanne Manas
Prof Francis Petersen
Leanne Manas and Prof Petersen In conversation
Leanne Manas
Leanne Manas meeting our staff members.
Leanne Manas meeting our staff members.
Leanne Manas meeting our staff members.
Prof Petersen with some of our staff members
From the left; Prof Prakash Naidoo, Leanne Manas, Prof Francis Petersen and Temba Hlasho, Executive Director: Student Affairs
Leanne Manas meeting our staff members.
From the left; Prof Prakash Naidoo, Prof Francis Petersen and Quinton Koetaan, Senior Director; HRA
Leanne Manas meeting our staff members.
"Our clients come first"
2008-11-21
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Staff from the Department of Finance discusses better service delivery to their clients.
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According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.
“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.
The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department. |