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#YouthMonth: Celebrating youth empowerment (Refiloe Shedile)

29 June 2023 | Story Refiloe Shedile | Photo Supplied

The University of the Free State (UFS) is celebrating Youth Month by showcasing the positive influence of the institution on career development. As part of this initiative, we are sharing the stories of UFS alumni who are now working at the university.

Refiloe Shedile, Online Assessment Coordinator in the Centre for Teaching and Learning (CTL), shares her UFS journey:

Q: Year of graduation from the UFS:

A: I completed my undergraduate degree in 2015, followed by my honours degree in 2016.

Q: Qualification obtained from the UFS:

A: My first qualification was a Bachelor of Arts (BA) degree. After that, I pursued a Bachelor of Commerce Honours qualification with specialisation in Industrial Psychology.

Q: Date of joining the UFS as a staff member:

A: I started my journey as a staff member at the UFS through an internship programme in the Centre for Teaching and Learning (CTL) on 1 June 2017.

Q: Initial job title and current job title:

A: My internship focused on technology in teaching and learning, specifically working with assessments on the Questionmark platform. After the internship, I was appointed as an assistant officer in CTL’s Writing Centre (Unit for Language Development); however, I only held this position for four months before there was an opportunity to move back to the division in which I completed my internship. In October 2018, I rejoined the online assessment team as the Questionmark Coordinator and have been working in this role ever since.

Q: How did the UFS prepare you for the professional world?

A: There are numerous initiatives offered by the university that prepared me for the world of work, i.e. the onboarding and new staff orientation sessions conducted by HR; my department also gave me a clear understanding of my individual and team responsibilities, the divisional procedures and culture, and how our work contributed to the larger institutional mission and vision. I was well supported in the team and provided with the necessary resources to excel in my role. Moreover, CTL’s environment enabled me to build strong social connections that continue to be invaluable.

Q: What are your thoughts on transitioning from a UFS alumnus to a staff member?

A: Transitioning from being a UFS alumnus to a staff member was an exciting experience. There was an initial adjustment period to adapt to a nine to five routine; however, I was fortunate enough to join an amazing team led by an inspiring mentor/ line manager. As a Kovsie, you get to develop valuable skills such as optimism, hard work, and resilience; these skills were essential to thrive within the university’s fast-paced environment. Additionally, I believe that being familiar with the UFS environment and culture made it easy for me to better understand and cater for the needs of the students, drawing on my own experiences as a former student. This enabled me to perform my job diligently and effectively.

Q: Any additional comments about your experience?

A: One of my favourite moments about becoming a UFS staff member was the opportunity to work with some of my former lecturers. It was an intriguing experience, being on the other side now, shifting my perspective and seeing them as colleagues rather than just lecturers. This shift in dynamics added a special aspect to my overall experience at the university.

News Archive

Service learning teaching strategy essential for the infusion of graduate attributes

2017-01-02

Dr Pulane Pitso, Director: Institutional Performance
Monitoring within Performance Monitoring and Evaluation
Branch in the Department of the Premier, Free State
Provincial Government (FSPG).
Photo: Rulanzen Martin

“Public service delivery is not only about ‘government’s sector end products’, but is also fundamentally related to the ways in which the citizens can be best served at the point of client interface, as the primary beneficiaries.”

It is against this backdrop that Dr Pulane Pitso’s study explored the role of Higher Education Institutions (HEIs) in infusing the curriculum with graduate attributes for improved service delivery. The study is entitled: Community service learning as a transformative tool for infusing the university curriculum with graduate attributes for improved service delivery.

Citizens the central focus in public-service delivery
Although with the advent of democracy, the South African public service introduced the Batho Pele “people first” initiative which is one of the key transformation-oriented initiatives to ensure that citizens are the central focus in public service delivery. An extant literature indicates that more work by the government still needs to be done in terms of the institutionalisation and implementation thereof.

Notwithstanding that public service is primarily responsible for addressing challenges related to poor service delivery, Dr Pitso moved from a premise that a multifaceted and collaborative approach, underpinned by a concerted effort by all relevant sectors, is more likely to contribute significantly towards improving service delivery. Specific focus was given to sectors primarily mandated to lay foundations through training and development such as HEIs, since the nature and quality of public service largely depends on the nature, quality and relevance of the system of education.

CSL a transformative teaching strategy
The basis for her thesis, emanated from the contention that public service delivery is a dynamic process which cultivates into a citizen-government relationship.

“It is this relationship that makes the implementation of the Batho Pele initiative crucial in ensuring that the social fabric and moral character of government is not compromised, thus the sustainability and facilitation of the emerged relationship,” Dr Pitso says.

The study focuses on the notion of community service learning (CSL) as an increasingly recognised transformative teaching strategy. It transcends lecture halls and utilises communities as educational spaces to provide practical exposure to real-life experiences to students on both learning and serving the communities.

Instilling graduate attributes in students
Dr Pitso’s thesis, which was predominately qualitative in nature, comprised two main stages. The first stage of the study focused on determining the current state of the public service in terms of the implementation of the Batho Pele principles. Whereas with the second stage, the focus was on determining the extent to which the graduate attributes are instilled in students by means of an exit-level CSL module at the UFS.

Dr Pitso’s thesis, which was awarded to her on 30 June 2016, is the product of five years of hard work, commitment and perseverance. She said it would not have been realised if it had not been for the leadership and mentorship of her promoter, Prof Mabel Erasmus, and co-promoter, Prof Victor Teise.

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