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19 February 2024 | Story Valentino Ndaba | Photo SUPPLIED
UFS Emergency protocol
The University of the Free State prioritises student and staff safety, as encapsulated in its comprehensive Emergency Protocol guide.

The University of the Free State (UFS) recognises the importance of equipping its students and staff with the necessary support to handle a spectrum of emergencies in today's rapidly changing world. The comprehensive UFS Emergency Protocol guide offers valuable insights, from general information to specific rules, for use during crises and when crimes occur. 

The guide ensures that individuals are informed about emergency contacts, communicable diseases, and safety measures on and off campus. The protocol creates a framework for how to respond during times of crisis and includes guidelines for navigating robberies, shootouts, attacks, protests, cyber threats, evacuations, and other emergencies.

Users will find various contact numbers for divisions to contact within UFS Protection Services depending on the nature of your emergency.

Prioritising your safety

Jacobus Van Jaarsveld, Deputy Director at Protection Services, emphasised the university's commitment to the well-being of its community. "Your safety and security are important to us, and we are working hard to create a safe work and study environment with your assistance – as safety starts with you," he said. To achieve this, the UFS has compiled tips and resources within the guide to minimise risk across its three campuses.

Van Jaarsveld said fostering awareness of emergency protocols is crucial, as it helps UFS community members make informed decisions, utilise resources effectively, and it helps prevent fatalities and injuries. The guide contributes to enhancing the overall preparedness of both staff and students for potential emergencies. Equipped with the ability to make informed choices, individuals can significantly accelerate the recovery process after an emergency.

“The main reason for creating awareness of any crisis or emergency is to do as much as possible to keep staff and students safe in case of a disaster,” added Thato Block, Deputy Director at UFS Facilities Planning. “The confusion during an emergency or a crisis can make a bad situation worse and put lives at risk. If a crisis or emergency is mismanaged or neglected, it can lead to a disaster.” 

Remain calm

The UFS Emergency Protocol underscores a primary guideline in the face of any crisis: remaining calm. Individuals facing an emergency are advised to keep breathing deeply, evaluate the situation, and discern potential threats. The protocol encourages prompt calls to designated emergency numbers, raising alarms if necessary, and attentive listening to instructions from crisis managers and relevant authorities. Ultimately, adhering to safety protocols by moving to secure locations ensures a comprehensive and effective response to emergencies.

Emergency contact list

  • Bloemfontein Campus Protection Services 24/7 Duty Room: +27 51 401 2911 or +27 51 401 2634
  • South Campus Protection Services 24/7 Duty Room: +27 51 505 1217 
  • Qwaqwa Campus Protection Services 24/7 Duty Room: +27 58 718 5460 or +27 51 718 5175

Download the Emergency Protocol: 

Click here to read more on the following:
  • Three important rules during any crisis
  • Four important rules during any crime
  • Emergency contact list
  • Other communicable diseases
  • Medical emergency
  • Mental health emergency
  • On-campus safety
  • Off-campus safety
  • Assault in areas besides your home
  • Gender-based violence and sexual assault
  • Situational awareness: personal safety
  • Safety when travelling
  • Kidnapping and human trafficking
  • Robbery, shootout, or attack
  • Protests and labour unrest 
  • Safety in the workplace
  • Evacuation
  • Fire
  • Flooding
  • Infestation
  • Water cuts
  • Hazardous material and lab safety
  • Hostage situation
  • Bomb threat
  • Explosion
  • Road traffic accident
  • Earthquake or structural collapse
  • Cyber safety
  • Alternative contact numbers for Protection Services

In addition, QR codes linked to the booklet will be installed by the University Estates inside buildings and residences across all three campuses.

WATCH: Safety first: UFS Emergency Protocol

Student and staff safety are highlighted in this video related to security matters at the University of the Free State. The university is dedicated to creating a safe environment for all. 

News Archive

UFS Postgraduate student council’s community project a success
2016-03-03

Description: UFS Postgraduate council’s community project a success Tags: UFS Postgraduate council’s

Prof Jansen Vice-Chancellor and Rector, Dr Henriette van den Berg, Director of Postgraduate School, and Mr Gustav Wilson, Regional Head: Development and Care, Free State and Northern Cape Region.

The University of the Free State’s Postgraduate Student Council embarked on a courageous community engagement project for Mandela Day in 2015. The programme was aimed at assisting offenders at Tswelopele Correctional Centre pass their matric exams, thus granting them access to tertiary education.

The Postgraduate Student Council assisted the 2015 matriculants with study support, and motivated them during their final examinations in 2015. The council will play a bigger role this year by offering offenders at Tswelopele career advice and career guidance for when they leave the correctional facility, as well as study techniques to assist them throughout the year, to ensure a 100% pass mark in 2016.

Offenders who had participated in the Postgraduate Student Council project attended the Postgraduate School’s Open Day on 19 February.  Of the 12 offenders, 11 passed their matric exams, while one is currently busy with his supplementary exams. Tswelopele has a 92% pass rate; it is the best performing correctional centre in South Africa.

The Tswelopele Correctional Centre also serves as a full-time high school (Grade 10-12), and TVET College, assisting offenders to register for tertiary education through various universities.

Prof Jonathan Jansen, Vice-Chancellor and Rector of the University of the Free State, said that he was immensely proud of the matriculants from Tswelopele Correctional Centre. He added that it is vital for every human being to receive a second chance. “Rehabilitation programmes are meant to give offenders a second chance at life, because we cannot give up on humanity. Correctional centres and rehabilitation centres are a societal responsibility. Society must not give up on offenders, everyone deserves a second chance, and we cannot give up on humanity.”

“To our offenders going through rehabilitation and all our young people who are our hope for the future of our beloved country, be encouraged. Dream again. Discover the wonder in your lives,” said Mr Gustav Wilson, Regional Head: Development and Care, Free State and Northern Cape Region.

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