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19 February 2024 | Story Valentino Ndaba | Photo SUPPLIED
UFS Emergency protocol
The University of the Free State prioritises student and staff safety, as encapsulated in its comprehensive Emergency Protocol guide.

The University of the Free State (UFS) recognises the importance of equipping its students and staff with the necessary support to handle a spectrum of emergencies in today's rapidly changing world. The comprehensive UFS Emergency Protocol guide offers valuable insights, from general information to specific rules, for use during crises and when crimes occur. 

The guide ensures that individuals are informed about emergency contacts, communicable diseases, and safety measures on and off campus. The protocol creates a framework for how to respond during times of crisis and includes guidelines for navigating robberies, shootouts, attacks, protests, cyber threats, evacuations, and other emergencies.

Users will find various contact numbers for divisions to contact within UFS Protection Services depending on the nature of your emergency.

Prioritising your safety

Jacobus Van Jaarsveld, Deputy Director at Protection Services, emphasised the university's commitment to the well-being of its community. "Your safety and security are important to us, and we are working hard to create a safe work and study environment with your assistance – as safety starts with you," he said. To achieve this, the UFS has compiled tips and resources within the guide to minimise risk across its three campuses.

Van Jaarsveld said fostering awareness of emergency protocols is crucial, as it helps UFS community members make informed decisions, utilise resources effectively, and it helps prevent fatalities and injuries. The guide contributes to enhancing the overall preparedness of both staff and students for potential emergencies. Equipped with the ability to make informed choices, individuals can significantly accelerate the recovery process after an emergency.

“The main reason for creating awareness of any crisis or emergency is to do as much as possible to keep staff and students safe in case of a disaster,” added Thato Block, Deputy Director at UFS Facilities Planning. “The confusion during an emergency or a crisis can make a bad situation worse and put lives at risk. If a crisis or emergency is mismanaged or neglected, it can lead to a disaster.” 

Remain calm

The UFS Emergency Protocol underscores a primary guideline in the face of any crisis: remaining calm. Individuals facing an emergency are advised to keep breathing deeply, evaluate the situation, and discern potential threats. The protocol encourages prompt calls to designated emergency numbers, raising alarms if necessary, and attentive listening to instructions from crisis managers and relevant authorities. Ultimately, adhering to safety protocols by moving to secure locations ensures a comprehensive and effective response to emergencies.

Emergency contact list

  • Bloemfontein Campus Protection Services 24/7 Duty Room: +27 51 401 2911 or +27 51 401 2634
  • South Campus Protection Services 24/7 Duty Room: +27 51 505 1217 
  • Qwaqwa Campus Protection Services 24/7 Duty Room: +27 58 718 5460 or +27 51 718 5175

Download the Emergency Protocol: 

Click here to read more on the following:
  • Three important rules during any crisis
  • Four important rules during any crime
  • Emergency contact list
  • Other communicable diseases
  • Medical emergency
  • Mental health emergency
  • On-campus safety
  • Off-campus safety
  • Assault in areas besides your home
  • Gender-based violence and sexual assault
  • Situational awareness: personal safety
  • Safety when travelling
  • Kidnapping and human trafficking
  • Robbery, shootout, or attack
  • Protests and labour unrest 
  • Safety in the workplace
  • Evacuation
  • Fire
  • Flooding
  • Infestation
  • Water cuts
  • Hazardous material and lab safety
  • Hostage situation
  • Bomb threat
  • Explosion
  • Road traffic accident
  • Earthquake or structural collapse
  • Cyber safety
  • Alternative contact numbers for Protection Services

In addition, QR codes linked to the booklet will be installed by the University Estates inside buildings and residences across all three campuses.

WATCH: Safety first: UFS Emergency Protocol

Student and staff safety are highlighted in this video related to security matters at the University of the Free State. The university is dedicated to creating a safe environment for all. 

News Archive

Visually impaired UFS student an inspiration
2016-10-05

Description: Zingisa Ngwenya Tags: Zingisa Ngwenya

Zingisa Ngwenya at the 2016
Spring Graduation Ceremony at the Callie Human
Centre on the UFS Bloemfontein Campus.
Photo: Johan Roux

“Zingisa, I saw the tears streaming down your face when you were being hooded,” said an emotional Dr Khotso Mokhele, Chancellor of the University of the Free State. “And you were not the only one with tears streaming down your face.”
 
Zingisa Ngwenya, a visually impaired BA Communication Science student, was one of those who graduated at the UFS 2016 Spring Graduation on 15 September 2016 at the Bloemfontein Campus. By her side were her guardians, Derek Watts, the presenter of the current affairs TV programme Carte Blanche, and his wife Belinda.

Dream becomes reality with support from community
Watts first met Ngwenya at the Audi Pioneer School Rally in Worcester, Western Cape, in which she was his co-driver. He admired her ability to read all her instructions in braille. “I was inspired by her because she had lost her sight late in her school career,” said Watts at the graduation ceremony. Ngwenya was academically strong and her aspirations to go to university led to the relationship.  

The UFS Centre for Universal Access and Disability Support, the Kirsty Watts Foundation, Gavin Fourie from Richmond, and Symington and De Kok law firm in Bloemfontein helped make Ngwenya’s dream a reality. “We managed the facility for her to do well, but it’s nothing compared to what she has done to get this degree,” Watts said.

Support from Watts family made things possible
Ngwenya will be studying towards a law degree at UFS, as well as working part-time at, Symington and De Kok. “She never bemoans what has happened to her in life. She just looks ahead to make the most of her life,” Watts said.

“Derek and Belinda’s support means everything to me. Without them it would not have been possible because it has really been a struggle, but they believed in me,” Ngwenya said.

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