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19 February 2024 | Story Valentino Ndaba | Photo SUPPLIED
UFS Emergency protocol
The University of the Free State prioritises student and staff safety, as encapsulated in its comprehensive Emergency Protocol guide.

The University of the Free State (UFS) recognises the importance of equipping its students and staff with the necessary support to handle a spectrum of emergencies in today's rapidly changing world. The comprehensive UFS Emergency Protocol guide offers valuable insights, from general information to specific rules, for use during crises and when crimes occur. 

The guide ensures that individuals are informed about emergency contacts, communicable diseases, and safety measures on and off campus. The protocol creates a framework for how to respond during times of crisis and includes guidelines for navigating robberies, shootouts, attacks, protests, cyber threats, evacuations, and other emergencies.

Users will find various contact numbers for divisions to contact within UFS Protection Services depending on the nature of your emergency.

Prioritising your safety

Jacobus Van Jaarsveld, Deputy Director at Protection Services, emphasised the university's commitment to the well-being of its community. "Your safety and security are important to us, and we are working hard to create a safe work and study environment with your assistance – as safety starts with you," he said. To achieve this, the UFS has compiled tips and resources within the guide to minimise risk across its three campuses.

Van Jaarsveld said fostering awareness of emergency protocols is crucial, as it helps UFS community members make informed decisions, utilise resources effectively, and it helps prevent fatalities and injuries. The guide contributes to enhancing the overall preparedness of both staff and students for potential emergencies. Equipped with the ability to make informed choices, individuals can significantly accelerate the recovery process after an emergency.

“The main reason for creating awareness of any crisis or emergency is to do as much as possible to keep staff and students safe in case of a disaster,” added Thato Block, Deputy Director at UFS Facilities Planning. “The confusion during an emergency or a crisis can make a bad situation worse and put lives at risk. If a crisis or emergency is mismanaged or neglected, it can lead to a disaster.” 

Remain calm

The UFS Emergency Protocol underscores a primary guideline in the face of any crisis: remaining calm. Individuals facing an emergency are advised to keep breathing deeply, evaluate the situation, and discern potential threats. The protocol encourages prompt calls to designated emergency numbers, raising alarms if necessary, and attentive listening to instructions from crisis managers and relevant authorities. Ultimately, adhering to safety protocols by moving to secure locations ensures a comprehensive and effective response to emergencies.

Emergency contact list

  • Bloemfontein Campus Protection Services 24/7 Duty Room: +27 51 401 2911 or +27 51 401 2634
  • South Campus Protection Services 24/7 Duty Room: +27 51 505 1217 
  • Qwaqwa Campus Protection Services 24/7 Duty Room: +27 58 718 5460 or +27 51 718 5175

Download the Emergency Protocol: 

Click here to read more on the following:
  • Three important rules during any crisis
  • Four important rules during any crime
  • Emergency contact list
  • Other communicable diseases
  • Medical emergency
  • Mental health emergency
  • On-campus safety
  • Off-campus safety
  • Assault in areas besides your home
  • Gender-based violence and sexual assault
  • Situational awareness: personal safety
  • Safety when travelling
  • Kidnapping and human trafficking
  • Robbery, shootout, or attack
  • Protests and labour unrest 
  • Safety in the workplace
  • Evacuation
  • Fire
  • Flooding
  • Infestation
  • Water cuts
  • Hazardous material and lab safety
  • Hostage situation
  • Bomb threat
  • Explosion
  • Road traffic accident
  • Earthquake or structural collapse
  • Cyber safety
  • Alternative contact numbers for Protection Services

In addition, QR codes linked to the booklet will be installed by the University Estates inside buildings and residences across all three campuses.

WATCH: Safety first: UFS Emergency Protocol

Student and staff safety are highlighted in this video related to security matters at the University of the Free State. The university is dedicated to creating a safe environment for all. 

News Archive

Community builders honoured at Community Engagement Awards
2016-10-13

Description: "06 -10-2016 Comm Engagement Awards Read More Tags: Comm Engagement Awards

Photo: Charl Devenish

The office of Community Engagement held its annual Community Engagement Awards at the University of the Free State (UFS) on 5 October 2016. This year, the ceremony celebrated people who gave themselves selflessly to improve the lives of those around them who are less privileged. Key players in various sectors of society were recognised and honoured for their contribution and commitment towards a common good.

Dr Richard Teare, president of the Global University for Lifelong Learning (GULL), was the keynote speaker at the ceremony. GULL, a non-profit foundation, operates across the world, providing access to lifelong learning for communities, giving each individual an opportunity to make a difference in their world. Dr Teare talked of places that lack the provision and infrastructure to access higher education and said that through community service programmes, social and economic development was enhanced, and the necessary expertise and resources were provided to drive a community towards a greater good. “Community engagement espouses academic excellence—it enables people to discover their full potential.”

Through its partnership with GULL, the University of Free State has worked with women from Bloem Shelter, an organisation that provides assistance to underprivileged women and children from diverse walks of life. The women were equipped with the necessary skills and knowledge they needed to become self-sufficient - an experience that has yielded positive, constructive change in the women’s lives. 

The awards also acknowledged the boldness and innovative support of members of the Free State community in their various sectors. Among those awarded was Dr Choice Makhetha for her contribution in building capacity for those involved in community service programmes. She also designed and created approaches to improve situations in schools, churches, community organisations and small businesses. Also presented with an award was Dr Dipane Hlalele of the Qwaqwa Campus for his role as principal investigator in two National Research Foundation (NRF) -funded projects; Rural Relational Leadership and Sustainable Rural and Urban Connection. The ICT Innovation in School Education division of the South Campus was also recognised for its Internet Broadcast Project (IBP), which provides lessons on different subjects to 72 000 learners and 3 000 teachers each week.

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