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19 February 2024 | Story Valentino Ndaba | Photo SUPPLIED
UFS Emergency protocol
The University of the Free State prioritises student and staff safety, as encapsulated in its comprehensive Emergency Protocol guide.

The University of the Free State (UFS) recognises the importance of equipping its students and staff with the necessary support to handle a spectrum of emergencies in today's rapidly changing world. The comprehensive UFS Emergency Protocol guide offers valuable insights, from general information to specific rules, for use during crises and when crimes occur. 

The guide ensures that individuals are informed about emergency contacts, communicable diseases, and safety measures on and off campus. The protocol creates a framework for how to respond during times of crisis and includes guidelines for navigating robberies, shootouts, attacks, protests, cyber threats, evacuations, and other emergencies.

Users will find various contact numbers for divisions to contact within UFS Protection Services depending on the nature of your emergency.

Prioritising your safety

Jacobus Van Jaarsveld, Deputy Director at Protection Services, emphasised the university's commitment to the well-being of its community. "Your safety and security are important to us, and we are working hard to create a safe work and study environment with your assistance – as safety starts with you," he said. To achieve this, the UFS has compiled tips and resources within the guide to minimise risk across its three campuses.

Van Jaarsveld said fostering awareness of emergency protocols is crucial, as it helps UFS community members make informed decisions, utilise resources effectively, and it helps prevent fatalities and injuries. The guide contributes to enhancing the overall preparedness of both staff and students for potential emergencies. Equipped with the ability to make informed choices, individuals can significantly accelerate the recovery process after an emergency.

“The main reason for creating awareness of any crisis or emergency is to do as much as possible to keep staff and students safe in case of a disaster,” added Thato Block, Deputy Director at UFS Facilities Planning. “The confusion during an emergency or a crisis can make a bad situation worse and put lives at risk. If a crisis or emergency is mismanaged or neglected, it can lead to a disaster.” 

Remain calm

The UFS Emergency Protocol underscores a primary guideline in the face of any crisis: remaining calm. Individuals facing an emergency are advised to keep breathing deeply, evaluate the situation, and discern potential threats. The protocol encourages prompt calls to designated emergency numbers, raising alarms if necessary, and attentive listening to instructions from crisis managers and relevant authorities. Ultimately, adhering to safety protocols by moving to secure locations ensures a comprehensive and effective response to emergencies.

Emergency contact list

  • Bloemfontein Campus Protection Services 24/7 Duty Room: +27 51 401 2911 or +27 51 401 2634
  • South Campus Protection Services 24/7 Duty Room: +27 51 505 1217 
  • Qwaqwa Campus Protection Services 24/7 Duty Room: +27 58 718 5460 or +27 51 718 5175

Download the Emergency Protocol: 

Click here to read more on the following:
  • Three important rules during any crisis
  • Four important rules during any crime
  • Emergency contact list
  • Other communicable diseases
  • Medical emergency
  • Mental health emergency
  • On-campus safety
  • Off-campus safety
  • Assault in areas besides your home
  • Gender-based violence and sexual assault
  • Situational awareness: personal safety
  • Safety when travelling
  • Kidnapping and human trafficking
  • Robbery, shootout, or attack
  • Protests and labour unrest 
  • Safety in the workplace
  • Evacuation
  • Fire
  • Flooding
  • Infestation
  • Water cuts
  • Hazardous material and lab safety
  • Hostage situation
  • Bomb threat
  • Explosion
  • Road traffic accident
  • Earthquake or structural collapse
  • Cyber safety
  • Alternative contact numbers for Protection Services

In addition, QR codes linked to the booklet will be installed by the University Estates inside buildings and residences across all three campuses.

WATCH: Safety first: UFS Emergency Protocol

Student and staff safety are highlighted in this video related to security matters at the University of the Free State. The university is dedicated to creating a safe environment for all. 

News Archive

Student Council welcomes international students on campus
2017-03-16

Description: International students on Qwaqwa Campus  Tags: International students on Qwaqwa Campus

Some of the guests and International Student
Council (ISC) members during the welcome
function. From the left are: Tatenda Goche (Deputy
Chairperson), Loice Nzombe (Chairperson),
Bulelwa Moikwatlhai (Office of International
Affairs), Jennifer Ashafa (Secretary), and
Takudzwa Nyamunda (Chairperson on the
Bloemfontein Campus)
Photo: Thabo Kessah

SRC President Njabulo Mwali says that the presence of international students on the Qwaqwa Campus is very welcome as it enables students from all over the world to learn from each other.  He was addressing the International Student Council’s welcome function for international students.

“One important area where South African students can learn a lot from international students is hard work. It is an open secret that many of us, as South Africans, are not as persistent as we should be. We give up easily,” he said to an audience of students mainly from Zimbabwe, Kenya, Ethiopia, and Nigeria.

Speaking on behalf of the Rectorate, the Registrar: Systems and Administration, Dr Karen Lazenby, assured international students that the UFS is committed to their emotional and physical wellbeing.

International students face various challenges

“Having been an international student myself, I fully understand your various challenges. If you have any ideas on how we can make your stay here as memorable as possible, please help us to help you,” she said.

Both Drs Elsa Crause and Dipane Hlalele, respectively Campus Vice-Principal: Academic and Research and Acting Campus Vice-Principal: Support Services, congratulated students on choosing the Qwaqwa Campus.

“Our campus will give you many opportunities to reinvent yourself both as a person and a student,”   Dr Crause said.

Dr Hlalele added: “International experience is fascinating as it does not only provide different types of knowledge and truth, it also enriches the campus with an African and international footprint.”

The Office of International Affairs also presented its services to students.

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