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19 February 2024 | Story Valentino Ndaba | Photo SUPPLIED
UFS Emergency protocol
The University of the Free State prioritises student and staff safety, as encapsulated in its comprehensive Emergency Protocol guide.

The University of the Free State (UFS) recognises the importance of equipping its students and staff with the necessary support to handle a spectrum of emergencies in today's rapidly changing world. The comprehensive UFS Emergency Protocol guide offers valuable insights, from general information to specific rules, for use during crises and when crimes occur. 

The guide ensures that individuals are informed about emergency contacts, communicable diseases, and safety measures on and off campus. The protocol creates a framework for how to respond during times of crisis and includes guidelines for navigating robberies, shootouts, attacks, protests, cyber threats, evacuations, and other emergencies.

Users will find various contact numbers for divisions to contact within UFS Protection Services depending on the nature of your emergency.

Prioritising your safety

Jacobus Van Jaarsveld, Deputy Director at Protection Services, emphasised the university's commitment to the well-being of its community. "Your safety and security are important to us, and we are working hard to create a safe work and study environment with your assistance – as safety starts with you," he said. To achieve this, the UFS has compiled tips and resources within the guide to minimise risk across its three campuses.

Van Jaarsveld said fostering awareness of emergency protocols is crucial, as it helps UFS community members make informed decisions, utilise resources effectively, and it helps prevent fatalities and injuries. The guide contributes to enhancing the overall preparedness of both staff and students for potential emergencies. Equipped with the ability to make informed choices, individuals can significantly accelerate the recovery process after an emergency.

“The main reason for creating awareness of any crisis or emergency is to do as much as possible to keep staff and students safe in case of a disaster,” added Thato Block, Deputy Director at UFS Facilities Planning. “The confusion during an emergency or a crisis can make a bad situation worse and put lives at risk. If a crisis or emergency is mismanaged or neglected, it can lead to a disaster.” 

Remain calm

The UFS Emergency Protocol underscores a primary guideline in the face of any crisis: remaining calm. Individuals facing an emergency are advised to keep breathing deeply, evaluate the situation, and discern potential threats. The protocol encourages prompt calls to designated emergency numbers, raising alarms if necessary, and attentive listening to instructions from crisis managers and relevant authorities. Ultimately, adhering to safety protocols by moving to secure locations ensures a comprehensive and effective response to emergencies.

Emergency contact list

  • Bloemfontein Campus Protection Services 24/7 Duty Room: +27 51 401 2911 or +27 51 401 2634
  • South Campus Protection Services 24/7 Duty Room: +27 51 505 1217 
  • Qwaqwa Campus Protection Services 24/7 Duty Room: +27 58 718 5460 or +27 51 718 5175

Download the Emergency Protocol: 

Click here to read more on the following:
  • Three important rules during any crisis
  • Four important rules during any crime
  • Emergency contact list
  • Other communicable diseases
  • Medical emergency
  • Mental health emergency
  • On-campus safety
  • Off-campus safety
  • Assault in areas besides your home
  • Gender-based violence and sexual assault
  • Situational awareness: personal safety
  • Safety when travelling
  • Kidnapping and human trafficking
  • Robbery, shootout, or attack
  • Protests and labour unrest 
  • Safety in the workplace
  • Evacuation
  • Fire
  • Flooding
  • Infestation
  • Water cuts
  • Hazardous material and lab safety
  • Hostage situation
  • Bomb threat
  • Explosion
  • Road traffic accident
  • Earthquake or structural collapse
  • Cyber safety
  • Alternative contact numbers for Protection Services

In addition, QR codes linked to the booklet will be installed by the University Estates inside buildings and residences across all three campuses.

WATCH: Safety first: UFS Emergency Protocol

Student and staff safety are highlighted in this video related to security matters at the University of the Free State. The university is dedicated to creating a safe environment for all. 

News Archive

Alleged attacks on students
2008-03-12

The management of the University of the Free State (UFS) notes with concern the two alleged incidents of attacks on students on the Main Campus in Bloemfontein

The one incident involves two black female students where a liquid substance was thrown at the students and the other incident involves an alleged attack on a black male student by white male students.

According to reports in the media today (Tuesday, 11 March 2008), the incidents involved students from the Reitz Residential Units. “These incidents, which happened about a month ago, occurred in the vicinity of Reitz, but at this stage I cannot say for certain that students from Reitz were involved in the alleged attacks,” says Dr Natie Luyt, Dean of Student Affairs at the UFS.

Both cases were reported to Dr Luyt and are being investigated by the university’s Protection Services Division. The cases are still under investigation.

“I am concerned about incidents of this nature and strongly disapprove of students behaving in such a manner,” says Prof. Frederick Fourie, Rector and Vice-Chancellor of the UFS.

According to Prof. Fourie the UFS already is in the process of reviewing the disciplinary process for students to make it more streamlined and accessible. “The introduction of a hotline to give students the opportunity to report incidents is being considered. We are also looking at the possibility of appointing an ombudsman for diversity. The recent introduction of a system of full-time live-in residence wardens at men’s residences is also intended to improve supervision. This system will be in place shortly, as soon as the necessary accommodation has been provided,” says Prof. Fourie.

Prof. Fourie has urged students to report any unlawful incidents on campus immediately to the Protection Services Division. “If we do not have incidents on record, proper investigations cannot be conducted,” says Prof. Fourie.

Media Release
Issued by: Lacea Loader
Assistant Director: Strategic Communication
Tel: 051 401 3422
Cell: 072 207 8334
E-mail: fishera.stg@ufs.ac.za  
11 March 2008

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